Growing with us, your child’s early years experience is guaranteed to be a happy, active, educational and exciting for them; whilst you can be content knowing we are professionally caring for their safeguarding, developmental and learning needs.

If these FAQs do not answer your questions,
please do not hesitate to get in touch.

How can my child join Bambini Nursery?

You need to join our Waiting List and pay the £60 application fee. You will then need to pay a £150 returnable deposit should a place become available for your child. See Join Us for more information.

What is Full Day Care?

Full Day Care sessions are from 8am to 6pm Monday to Friday for children from 3 months old to 5 years old.

What is Nursery School?

Nursery School sessions are for children from 2 years old to 5 years old.

2 – 3 year old sessions are from 9.45am to 3.45am.

3 – 5 year old sessions are from 9.30am – 4pm.

Can I drop off before 8am and/or pick up after 6pm?

Our usual opening hours are 8am – 6pm.

We offer Emergency Early Out of Hours Care from 7.45am to 8.00am, which needs to be booked and paid for in advance. This costs £5.

The nursery will charge a late fee of £5.00 per 15 minutes for late pick-ups after 6pm for Full Day Care.

If your child attends Nursery School, you are required to pay a late fee of £2.00 per 15 minutes after your allocated pick up time.

The pick up time for the Rabbit class children is still 3.45pm even during the Teddy class trial sessions.

Do you accept children for Emergency Care in addition to their normal attendance hours?

Yes, we can accept children for Emergency Care. However this service is only possible when there are places available at the nursery. Short notice, or next day, can only be catered for if spaces are available. These sessions must be booked in advance. You must pay the fees for emergency care in order for your place to be booked. If you do not pay in advance, we cannot give you a place. Children will not be allowed to come into Bambini on an emergency care basis if the fees are not already paid.

Do you open for bank holidays and holidays?

Our nursery is open 51 weeks per year.
Nursery opening times are 8am – 6pm, Monday to Friday.
We are closed for all public/bank holidays and for 1 week at Christmas time.

What is the minimum number of days my child must attend Bambini Nursery?

2 days is the minimum number of days a child must attend.

Can I change my child’s attendance days?

You can request a change of attendance days, or increase or decrease your child’s days at nursery, by talking to the Management Team. This is, however, is subject to certain terms and conditions, notice and availability – so please contact us for information.

Do we get refunded if our child isn’t at nursery?

No, there are no refunds for when your child is absent from nursery for any reason (including illness, holidays or events beyond our control).

How do I change from Nursery School/ Full Day Care hours?

Changing from Nursery School to Full Day Care or vice versa is usually possible – but again subject to certain terms and conditions, notice and availability – so please contact us for information.

How will I pay my fees?

For Full Day Care, your invoice will be given to you in the yellow envelope by the 20th of the previous month. You will be asked to pay the monthly fee in advance by the 1st of each month. You can pay by cash, cheque, direct debit or bank transfer.

For Nursery School, your invoice will be given to you at the end of the previous term (for parents/carers who receive the Free Childcare funding, the invoice will be given to you by the end of August for the Autumn term only). After discussion with the Management Team, it may also be possible to pay for your Nursery School fees in monthly instalments, subject to certain conditions.

Do you offer any discounts?

Yes, in some circumstances. Please see Join Us

How often do you review your fees?

Our fees are reviewed annually through a structured process to look at the costs of running the nursery. If we feel that the operating costs have risen we may increase your childcare fees. You will receive a minimum of a month’s notice prior to any fee increase.

Can I read your Policies/Terms and Conditions?

Yes, they are available at reception, please do ask.

What are Childcare Vouchers?

The Childcare Vouchers scheme is offered by employers to help working parents save on registered childcare costs. Bambini Nursery accepts all Childcare Vouchers as part or full payment of your child’s nursery fees. Please contact us to discuss this.

Which Childcare Vouchers do you accept?

We welcome childcare vouchers from all the different childcare voucher companies.

Does the nursery provide Free Childcare for 3 and 4 year olds?

The nursery offers free funded hours up to a maximum of 570 hours per year from the government for 3 and 4 year olds. This is set at a maximum of 15 hours per week but depends on your child’s attendance hours. We will charge for the additional hours that your child attends nursery. 

When does my child qualify for Free Childcare?

All 3 and 4 year olds become eligible for Free Childcare the term after their third birthday.

Please contact our Management Team if you would like more information.

Can family/friends pick up my child?

Yes, providing you have given the nursery advance warning, and your family/friends know the password for collection. The nursery will not release a child to someone that we do not know.

Who can I speak to if I have any questions regarding my child’s care?

In first instance, you can speak to your child’s key person or their Room Leader. If you still have questions you would like to ask you can talk to the Management Team.

What happens if my child is ill?

Keep your child at home if your child has an illness which is infectious such as chickenpox, measles, diarrhoea, vomiting and fevers of 38 or over. Inform the nursery of the child’s absence and reason for the absence. Keep the child away from nursery until your child is no longer infectious. This is a minimum of 48 hours.

If your chid has had Calpol/Ibuprofen, then they must not attend the nursery. We cannot administer Calpol/Ibuprofen or similar.

If your child has a temperature of 38 or over, vomits (excluding positing baby milk) or has 2 incidents of diarrhoea (or 1 exceptionally bad incident), we will call you to come and take them home from nursery as soon as possible. They should then not attend nursery for 48 hours after the last incident of illness.

My child has an allergy. How can you ensure they do not become exposed?

When you join us, you will work through our Parents Pack with a member of the Management Team. This is when you will complete forms and discuss any allergies your child may have.

If your child has an allergy, you will be asked to complete a questionnaire that will highlight the allergen, the symptoms if they are exposed and treatment required.

We have a special diet system where we complete a number of forms for the kitchen and room staff.

All staff who are working with your child will be made aware of the allergy. Please talk to the Management Team for more information.

What medication can be given to my child whilst at nursery?

Where possible we ask that a child’s medication needs be planned so that it can be administered by the child’s parent/carer or medical care professional. If this is not possible a qualified member of staff can administer medication (e.g. antibiotics) that has been prescribed for a specific illness/condition in the UK by the child’s doctor using the correct procedures. We do not administer non-prescribed medication (like Calpol or ibuprofen) or foreign medication under any circumstances.

Please talk to our Management Team about the medication procedure.

Do the children go outside in all weathers?

We try to go out whatever the weather, only if it is severe would we remain indoors.

Bambini Nursery is situated in the grounds of Ewell Court House and the children are regularly taken outside the nursery to enjoy its facilities. This includes trips to the park, the nursery’s garden and occasional trips to the library.

What should my child wear to nursery?

Comfortable clothes for playing in and nothing of value. Warm enough for winter and cool enough for summer. No flip flops or strappy sandals please. Make sure clothes and shoes are easy for your child to learn to put on and take off.

How will I find out about how my child’s day was at nursery?

At the end of the session, your key person will feed back information about your child’s day and give you your child’s Daily Record Sheet. For the babies and younger children, this will include information about their sleep times, mealtimes and nappy changes. We will also feed back information about activities and experiences that your child has been involved with over the day. If the key person is not available, another nominated staff member will be available to share the information with you.

Does the nursery have students attending?

Yes. Bambini Nursery welcomes students and volunteers. Students and volunteers do not have sole charge of children.

Can children bring their own toys to nursery?

We have lots of toys at nursery, therefore we ask parents not to allow their child to bring in toys from home as this can cause distress if they become lost or broken. The only exception is a special toy for sleeping for babies and little toddlers.

Can I leave my car in the car park at Bambini Nursery?

You may park free here at Ewell Court House for pick-up and drop-off but please bear in mind that there is a 3 hour limit (with no return within 1 hour) set. You are responsible for any fines that you may receive if you park for longer than 3 hours and Bambini Nursery cannot take responsibility for this. Please contact Epsom and Ewell Borough Council for more information.

More questions?
Please feel free to call us, email or drop in at any time.